Terms of use

These terms are between you and Digital Craftsmen Solutions (ABN 52 818 821 580) (“we”, “us”), which owns and runs Runway: this website, the app at app.getmyrunway.com, and the emails we send (together, “Runway”). By making an account or using Runway you agree to them and to the privacy policy. If you don’t agree, please don’t use it. Keep a copy of these terms if you’d like one for your records.

1. Runway is a calculator, not advice

Runway applies tax, super, duty and other rules to the figures and assumptions you give it, and shows the result. It gives general information only. It is not financial, tax, legal, credit or property advice; it does not take into account your objectives, financial situation or needs; and it never recommends a financial product, a lender or a course of action. We are not financial advisers, tax agents or credit providers.

A projection is an estimate of a future nobody knows. It depends on assumptions (returns, growth, inflation, rates, your income and spending) that will turn out differently, and on rules that change. Before you make a financial decision, get advice from a licensed professional who knows your circumstances.

Runway is made for people who live in Australia: it applies Australian rules, and gives no answer for another country’s.

2. You check the figures

You are responsible for what you enter and for checking every figure Runway shows before relying on it. We work to keep Runway’s rules and rates correct and up to date, but we don’t promise that any calculation, rate, rule or projection is accurate, complete, current or suitable for your purpose.

Ask Runway uses an AI model from Anthropic to turn what you type into a form. It can misread you, and it can be slow or unavailable, and how much you can use it is limited. What it fills in is for you to check before you save it.

3. Your account

• You must be 18 or over to make an account.
• You need a working email address. Keep access to it secure: it is how you sign in.
• You are responsible for what happens in your account. Tell us at info@getmyrunway.com if you think someone else has used it.
• Use Runway only for its purpose and lawfully. Don’t try to get into other accounts or our systems; disrupt or overload the service; reach it by any means but the app and this website (such as scraping); probe its security without our written permission; copy, decompile or reverse-engineer it, except as the law allows; pretend to be someone else or to be connected with us; or copy, resell or build a competing service from it.
• We may suspend or close an account that breaks these terms, or at once if we must to keep Runway or other people safe. You can delete your account at any time from the account page.

4. Your data

Your plan is yours. You give us permission to store and process it only to run Runway for you, as the privacy policy describes. If your plan holds figures about other people, such as a partner, you must be entitled to enter them. We don’t guarantee against data loss. We keep backups, but Runway may lose, corrupt or be unable to restore information, and you should keep your own copy of anything that matters to you (Plus can export your projection). Deleting your account deletes your plan permanently.

5. What’s ours

Runway (its software, design, text, rules and rate tables, and name) belongs to us or to those who license it to us. While you have an account we give you a personal, non-transferable right to use it for your own household’s planning. If you send us an idea or feedback, we may use it freely, with no obligation to you.

6. Plus and payment

• The free plan has no time limit. Plus is A$120 a year, GST included, paid yearly in advance.
• Plus renews automatically each year until you cancel. Cancel any time from Manage billing on the account page: Plus continues to the end of the year you paid for, and your plan stays on the free plan after that. Cancelling stops the next renewal; it doesn’t undo one already charged.
• If a renewal payment can’t be taken, Plus may end.
• There is no free trial and no refund for change of mind or part of a year; the free plan is the way to try Runway first. If we charge you in error, we refund it. Nothing in these terms limits your rights under the Australian Consumer Law.
• We may change the price of Plus. A new price applies from your next renewal, and we’ll email you before that renewal.
• Payments are handled by Stripe under its own terms.

7. Invitations and affiliates

A month of Plus earned by inviting a friend is a credit on a Runway invoice, is limited as the app describes, has no cash value, and is taken back if the payment that earned it is refunded. Affiliate commissions are paid under each affiliate’s own arrangement with us; when, whether and how any commission is paid is at our discretion. We may change or end either programme at any time, and may withhold a reward or commission we reasonably believe was earned unfairly.

8. Changes to Runway

We may change, add or remove features, and may suspend or stop Runway, including if the law requires it or it is no longer viable to run. We’ll give reasonable notice by email before stopping it altogether, so you can export what you need, and refund the unused part of a Plus year if we do.

9. Our liability

Runway is provided “as is” and “as available”. To the fullest extent the law allows, we exclude every warranty not written in these terms, and we are not liable for any loss or damage arising from your reliance on anything Runway shows or from a financial decision you make. Nor are we liable for any indirect or consequential loss, lost profits or opportunities, or lost or corrupted data, whether in contract, negligence or otherwise.

Some rights under the Australian Consumer Law can’t be excluded, and nothing in these terms excludes them. Where our liability for failing to meet a consumer guarantee can be limited, it is limited, at our choice, to supplying the service again or paying the cost of having it supplied again. Otherwise, our total liability to you is limited to what you paid us in the 12 months before the claim.

You agree to cover us for any claim by someone else arising from your breach of these terms or your misuse of Runway, except to the extent we caused it.

10. Other services

Runway relies on services run by others, the ones the privacy policy names. We aren’t responsible for an outage of theirs that is beyond our control, or for what is on any other website.

11. If something goes wrong

Tell us first, at info@getmyrunway.com, what the problem is and what you’d like done. We’ll both try in good faith to settle it within 30 days. If we can’t, either of us may ask for mediation (online, or in Queensland) before going to court, and we each pay our own costs of it. None of this stops you from going to a regulator, a tribunal or an ombudsman, or either of us from seeking urgent relief from a court.

12. Everything else

• We may change these terms at any time. The new version appears here with a new date and applies from then; for a change that matters, we’ll also try to email you. Your continued use of Runway after a change means you accept the new terms. If you don’t accept them, stop using Runway and delete your account.
• These terms are governed by the laws of Queensland, and its courts hear any dispute about them.
• We may transfer these terms to whoever takes over Runway, and will email you if we do. Your account is yours alone and you can’t transfer it.
• If part of these terms can’t be enforced, the rest still applies.
• We write to you at your account’s email address; you can write to us at info@getmyrunway.com.