Help · Getting started
Signing up and signing in
Runway has no passwords. Type your email address at the app and we email you a six-digit code; type it in and you’re in. The first time, that makes your account. Signing up from this site does the same thing, one step sooner: the app sends the code as it opens.
The code hasn’t arrived
- It comes from info@getmyrunway.com. Look in spam or promotions, and add the address to your contacts so the next one lands in your inbox.
- Check the address you typed. The code step shows it, with a way back to change it.
- A code lasts ten minutes and works once. Choose Send another for a new one.
Signing in on another device
Sign in with the same address and your plan is there: it is saved to your account, not to the browser. Sign out from the account page on a shared computer.
There is no Google or Apple sign-in yet.
Still stuck?
Signed in? Choose Help at the top of the app and tell us what happened; it reaches us with the page you were on. Otherwise write to info@getmyrunway.com. We reply by email. Please don’t send passwords or account numbers.